Mystery Shopping

Our mystery shopping solutions assess the quality of customer experience and the service delivered when interacting with your brand. We work closely with each client to tailor surveys and questionnaires to appraise, identify and address their needs and return detailed reports & solutions. Through the measurement of customer perception and engagement, we enable you to see your brand through your customer’s eyes.

Our Mystery Shopping services include:

  • Customer Service Surveys

  • Store Standards Review

  • Customer Perception

  • Independent Review Panel

  • Consumer Research