> Mystery Shopping
Our Market Research services provide accurate and timely market insights.
Our Mystery shopping service is designed to accurately portray and analyse the experience your customers are receiving.
Customers are recruited to evaluate a particular service, or service process against a number of predetermined service standards. By reporting on what your customers are experiencing, problems can be addressed, sales performance improved and ultimately profits increased. Specifically Mystery Shopping can also be used to asses the following;
Customer Service Standards
Promotional Compliance Auditing
We provide this service in all FMCG retail channels and non-FMCG such as Banking, Hospitality and other service sectors
Contact us now for further information or to request a quote firstname.lastname@example.org