> Mystery Shopping

Our Market Research services provide accurate and timely market insights.
Our Mystery shopping service is designed to accurately portray and analyse the experience your customers are receiving.

Customers are recruited to evaluate a particular service, or service process against a number of predetermined service standards. By reporting on what your customers are experiencing, problems can be addressed, sales performance improved and ultimately profits increased. Specifically Mystery Shopping can also be used to asses the following;

Store Standards
Customer Service Standards
Promotional Compliance Auditing

We provide this service in all FMCG retail channels and non-FMCG such as Banking, Hospitality and other service sectors

Contact us now for further information or to request a quote

What you can expect from us

We use the latest hand-held mobile technology to ensure that all data & information is recorded accurately. Our objective is always to meet your requirements within the agreed timeframe and to cover 100% of the outlets within our network.