Case Study 1
Space Compliance Audit

Case Study 2
Product & Feature Audit

Case Study 3
Mystery Shopping - 100% Covert

Case Study 4
Mystery Shopping, Covert and Reveal

Case Study 5

Service: Customer Perception Surveys

Client:
Catering and Managed Services Provider

Brief:
• To interview customers of client,
   to gain understanding of customers
   perceptions on their products
   and service.
• Approximately 150 customer surveys,
   over 4 and a half hours.
• Report back on all aspects of Customer
   Service and selling processes.

Equipment:
Hand-held technology used for recording each customer survey.

Results:
100% strike rate with in depth reports returned within 24 hours of completion.