Case Study 1
Space Compliance Audit

Case Study 2
Product & Feature Audit

Case Study 3
Mystery Shopping - 100% Covert

Case Study 5
Customer Perception Surveys

Case Study 4

Service: Mystery Shopping, Covert
and Reveal

Client:
Entertainment Provider

Brief:
• To fully manage a Mystery Shopping
   campaign in conjunction with Client
   and selected Centra Stores
• 100 stores covered over 4 Monday’s
• Check Compliance of Promotion
• If promotion compliant, store assistant
   awarded prize and photograph taken
• Real-time feedback of calls completed
   or difficulties encountered
• Reports including signatures
   and photographs

Equipment:
Hand-held technology used for recording store information and taking photographs.

Results:
100% completion rate, and weekly reports produced and sent by Tuesday lunch time following each Monday’s activity.