Case Study 3

Service: Mystery Shopping - 100% Covert

Client:
Leading High Street Financial Institution

Brief:
• To fully manage an ongoing Mystery
   Shopping campaign in both own
   and competitor branches.
• Approximately 200 stores covered
   per quarter.
• Recruit Staff to specific demographic
   requirements.
• Report back on all aspects of Customer
• Service and selling processes

Equipment:
Online reporting.

Results:
100% completion rate at all times with in depth feedback returned to client to aid with training and development of staff and product offerings.

Case Study 1
Space Compliance Audit

Case Study 2
Product & Feature Audit

Case Study 4
Mystery Shopping, Covert and Reveal

Case Study 5
Customer Perception Surveys