Case Study 2
Product & Feature Audit

Case Study 3
Mystery Shopping - 100% Covert

Case Study 4
Mystery Shopping, Covert and Reveal

Case Study 5
Customer Perception Surveys

Case Study 1

Service: Space Compliance Audit

Client:
A global food & drinks company

Brief:
• 467 stores nationwide, over
   a 3 week period
• To audit actual space breakdown
   in impulse chillers vs Neilson
• Record number of facings
• Photographs of every chiller within
   the store
• Report Space per Sector, Space by
   Manufacturer, Photos by Store, Calls
   Completed, calls not completed and
   why, time per call, POS Placed,
   Comment report for deviations
   from brief.

Equipment:
Hand-held technology used for recording store information and taking photographs.

Results:
100% store coverage in 3 weeks, and all report deadlines met.