467 stores nationwide, over a 3 week period
To audit actual space breakdown in impulse chillers vs. Neilson
Record number of facings
Photographs of every chiller within the store
Report Space per Sector, Space by Manufacturer, Photos by Store, Calls Completed, calls not completed and why, time per call, POS Places, Comment report for deviations from brief.
Equipment: Hand-help technology used for recording store information and taking photographs.
Results: 100% store coverage in 3 weeks, and all report deadlines met.
Service: Product & Feature Audit
Client: A major dairy Company
100 Supervalu stores nationwide, twice over a 2 month period
To audit actual space given in each store
Record the bay size per store, no. of products on display
Photographs of product space and feature displays
A report for each visit
Equipment: Hand-held technology used for recording store information and taking photographs
Results: 100% store coverage daily, weekly and monthly report deadlines met.
Service: Mystery Shopping – 100% Covert
Client: Leading High Street Financial Institution
To fully manage an ongoing Mystery Shopping campaign in both own and competitor branches.
Approximately 200 stores covered per quarter.
Recruit Staff to specific demographic requirements.
Report back on all aspects of Customer.
Service and selling processes.
Equipment: Online reporting.
Results: 100% completion rate at all times with in depth feedback returned to client to aid with training and development of staff and product offerings.
Service: Mystery Shopping, Covert and Reveal
Client: Entertainment Provider
To fully manage a Mystery Shopping campaign in conjunction with Client and selected Centra Stores
100 stores covered over 4 Monday’s
Check Compliance of Promotion
If promotion complaint, store assistant awarded prize and photograph taken
Real-time feedback of calls completed or difficulties encountered and photographs
Equipment: Hand-held technology used for recording store information and taking photographs.
Results: 100% completion rate, and weekly reports produced and sent by Tuesday lunch time following each Monday’s activity.
Service: Customer Perception Surveys
Client: Catering and Managed Services Provider
To interview customers of client, to gain understanding of customers perceptions of their products and service.
Approximately 150 customer surveys, over 4 and a half hours.
Report back on all aspects of Customer Service and selling processes.
Equipment: Hand-held technology used for recording each customer survey.
Results: 100% strike rate with in depth reports returned within 24 hours of completion.